Customer Service Policy

1. Contact Channels

Customers can access all customer service contact methods through the “Contact Us” page on the website. Whether you have questions about product information, order status, shipping details, returns and refunds, or other related needs, you can submit your inquiries through the designated channels on the page, and our customer service team will respond to your request in a timely manner.

2. Service Response Time

Our customer service team is committed to providing efficient and timely support. For general inquiries and questions, we will respond within 24 business hours. For urgent matters such as order exceptions, return applications, and refund issues, we will prioritize processing and respond within 12 business hours to ensure that your problems are resolved as quickly as possible.

3. Order Related Services

We provide comprehensive order-related services, including order inquiry, order modification, order cancellation, and order tracking. Customers can inquire about the latest status of their orders at any time through the “Contact Us” page. If you need to modify or cancel an order, please contact our customer service in a timely manner before the order is shipped; once the order is shipped, we will assist you in handling it according to the relevant regulations.

4. Shipping and Delivery Support

For questions related to shipping and delivery, such as shipping time, delivery tracking, and delivery exceptions, our customer service team will provide detailed explanations and assistance. We support order shipping within 1-3 days, with an estimated delivery time of 6-12 days. All orders enjoy free shipping service with no minimum purchase requirement, and we bear all customs and import-related fees, so customers do not need to pay any additional costs. If you encounter any problems during the delivery process, please contact us promptly, and we will coordinate with the logistics party to resolve them.

5. Returns and Refunds Assistance

We provide a 60-day return policy, and our customer service team will guide you through the entire return and refund process. If you need to apply for a return, please contact us through the “Contact Us” page first, and our staff will inform you of the return requirements and process (products need to be intact, undamaged, and not affecting secondary sales). After the return application is approved, we will process the refund within 5-10 days, and our customer service will timely inform you of the refund progress. The refund will be returned to the original payment method, and the arrival time is subject to the rules of the payment platform.

6. Payment Related Support

The website uses USD as the unified settlement currency and supports mainstream payment methods. The payment process is safe and convenient, with full encryption to protect customers' payment information. If you encounter problems such as payment failure, payment confirmation, or payment information errors during the payment process, please contact our customer service immediately. We will assist you in checking the payment status and solving the payment-related problems to ensure the safety and smoothness of your payment.

7. Customer Feedback and Complaints

We attach great importance to every customer’s feedback and complaints. If you have any suggestions on our products, services, or website, or if you have any complaints that need to be resolved, please submit them through the “Contact Us” page. We will carefully review your feedback and complaints, formulate improvement measures in a timely manner, and inform you of the handling results.