Refund Policy

1. Eligibility for Refunds

All products purchased through our website are eligible for a refund within the specified return period, provided that the products meet the return requirements. Products must be intact, undamaged, unaltered, and in their original packaging, without signs of use that affect secondary sales. Refund requests for products that are damaged, modified, or used improperly will not be approved.

2. Refund Application Period

We offer a 60-day refund application period from the date you receive your order. You must submit your refund application within this period; refund requests submitted after the 60-day period will not be processed. To ensure the smooth processing of your refund, please apply in a timely manner if you need to request a refund.

3. Refund Application Process

To apply for a refund, please first contact our customer service team through the “Contact Us” page on the website and provide your order number, product information, and the reason for the refund. Our customer service team will guide you through the return process, inform you of the return address and related requirements, and review your refund application after receiving the returned product.

4. Refund Processing Time

After we receive the returned product and confirm that it meets the refund eligibility requirements, we will process your refund within 5-10 days. The refund will be returned to your original payment method, and the actual time it takes for the refund to arrive in your account depends on the rules of your payment platform (such as credit card, PayPal, etc.).

5. Refund Amount

The refund amount will be equal to the total amount you paid for the product at the time of purchase, excluding any additional costs (which we have already borne, including shipping fees, customs fees, and other import-related fees). No additional deductions will be made from the refund amount unless the product is damaged or does not meet the return requirements.

6. Non-Refundable Items

Products that do not meet the refund eligibility requirements are non-refundable, including but not limited to: products that are damaged due to improper use by the customer, products that have been modified or altered, products without original packaging, and products that have obvious signs of use affecting secondary sales.

7. Refund Status Inquiries

If you want to inquire about the status of your refund application or refund processing, you can contact our customer service team through the “Contact Us” page. Our team will provide you with the latest progress of your refund in a timely manner, including whether the application has been approved, whether the returned product has been received, and when the refund will be processed.