Shipping Policy

1. Shipping Eligibility

All orders placed through our website are eligible for shipping, provided that the order information is complete and accurate. To ensure smooth shipping, please provide a valid and detailed shipping address, including correct zip code, contact phone number, and recipient information. Orders with incomplete or incorrect address information may be delayed or unable to be shipped.

2. Shipping Processing Time

We process and ship orders within 1-3 days after receiving the order. Processing time does not include weekends or holidays, and may be slightly extended during peak shopping periods. Once the order is shipped, we will update the shipping status in a timely manner, and you can inquire about the latest progress through relevant channels.

3. Estimated Delivery Time

The estimated delivery time for orders is 6-12 days from the date of shipping. Delivery time may vary depending on the destination, logistics company, and seasonal factors. Remote areas may require additional time for delivery, and the actual delivery time shall prevail.

4. Shipping Address Modification

If you need to modify the shipping address after placing an order, please contact our customer service team through the “Contact Us” page as soon as possible. We can only modify the shipping address before the order is shipped; once the order is shipped, we will be unable to make changes, and you will need to coordinate with the logistics company for follow-up processing.

5. Shipping Tracking

After your order is shipped, we will provide a tracking number. You can use the tracking number to check the real-time shipping status through the logistics company’s official website or relevant tracking platforms. If you have any questions about the tracking information, please contact our customer service for assistance.

6. Shipping Exceptions

Shipping exceptions may occur due to factors such as logistics delays, customs inspections, or natural disasters. If your order is delayed beyond the estimated delivery time, or if there is an exception in the shipping process, please contact our customer service team promptly. We will coordinate with the logistics party to investigate and resolve the issue, and inform you of the handling progress in a timely manner.

7. International Shipping Notes

For international orders, delivery time may be affected by local customs clearance procedures. Customers are responsible for understanding the relevant import regulations and requirements of their respective regions. We will provide the necessary shipping documents to assist with customs clearance, but any delays or issues caused by local customs regulations shall be borne by the customer.